Privacy Policy

Introduction This notice describes how Rapid Logistics Ltd may handle information when you contact us about shipping or use this website. Details of the company's actual processing practices still need confirmation.

The online enquiry and booking forms are not currently connected to a delivery service; completing them does not send us your details. This policy is written to meet the UK General Data Protection Regulation and the Data Protection Act 2018. Rapid Logistics Ltd is the data controller for personal information described here.

1. Information We Collect

The information needed for a shipment may include the following, depending on what you provide directly to us:

A. Personal Information

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Payment and billing information where provided directly during an agreed shipment (the website forms do not collect card numbers)
• Identification documents (for customs clearance or regulatory purposes)

B. Technical Information

• IP address
• Browser type and version
• Device information
• Referring/exit pages
• Information processed by the website host to deliver a page or troubleshoot a request

C. Cookies and Tracking Technologies

The embedded map on the Contact Us page may use browser storage. For further information, see our Cookies page.

2. How We Use Your Information

We use the information we collect to:

• Discuss and, when separately confirmed, arrange shipping services.
• Respond to inquiries and provide customer support.
• Fulfill regulatory and customs clearance requirements.
• Improve our website, services, and customer experience.
• Comply with relevant legal obligations where applicable.

3. How We Share Your Information

Shipment arrangements can require sharing relevant information with other organisations. Please check what will be shared for your specific service before sending sensitive documents.

A. With Service Providers

We may share information with trusted third-party vendors who help us provide our services, including:

• Shipping carriers and freight forwarders
• Website hosting providers
• Customs brokers

B. For Legal or Regulatory Requirements

We may disclose your information:

• To comply with legal obligations.
• To respond to lawful requests from public authorities.
• To protect our rights, property, or safety, and that of our users.

4. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to your personal information.
• Deletion: Request that we delete your personal data (subject to legal or contractual obligations).
• Restriction: Request restrictions on processing your data.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@rapidlogisticsltd.com.

5. How We Protect Your Information

We aim to protect information shared with us through appropriate security measures. Ask us how your particular shipment records and any sensitive documents will be transferred and stored before sending them.

However, no online data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Retention of Data

We retain personal information for as long as necessary for the purposes outlined here or as required by law. Please contact us for the retention period applicable to your enquiry or shipment; a single fixed retention period has not been confirmed for all records.

7. Cookies and Similar Technologies

The Contact Us page includes an embedded third-party map, which may use browser storage. We have not verified that advertising or analytics cookies are active on this website.

You can manage your cookie preferences through your browser settings. For more information, please review our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

10. International Data Transfers

International shipments may require information to be shared with carriers and authorities outside the UK. Ask us for the destination, recipients and applicable safeguards for your particular shipment before sending sensitive information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will notify you of significant changes where required.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Rapid Logistics Ltd · Unit 12, Buzzard Creek Industrial Estate, River Road, Barking IG11 0EL · Phone: +44 20 3807 0489 · Email: info@rapidlogisticsltd.com

Thank you for trusting Rapid Logistics Ltd with your information.